Refund Policy
At TryBasic, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns Eligibility
You have the right to return your item within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused
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The item must be in its original condition
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The item must be in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Refund
To initiate a return or refund, please contact our support team at:
Please include:
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Your order number
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A brief description of the issue
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Photos (if the item is damaged or defective)
Our team will guide you through the next steps.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Processing times may vary depending on your payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
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Please check your bank account again
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Contact your payment provider, as processing times may vary
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If the issue persists, contact us at contatorian2707@gmail.com
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund as quickly as possible.
Non-Refundable Items
Certain items may not be eligible for refunds due to hygiene or safety reasons.
This will be clearly stated on the product page where applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable unless otherwise stated.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: contatorian2707@gmail.com