FAQ
Find answers to the most common questions below. If you still need help, feel free to contact us.
1. ORDERS Q: How do I place an order? A: Simply choose your product, add it to your basket, and proceed to checkout. Follow the steps to complete your purchase securely. Q: Can I change or cancel my order? A: Orders can only be changed or cancelled within a short time after being placed. Please contact us as soon as possible.
2. SHIPPING Q: How long does delivery take? A: Delivery typically takes 7–12 business days depending on your location. Q: Do you ship to the UK and Europe? A: Yes, we deliver across the UK and most European countries. Q: Is shipping free? A: We offer free shipping on selected orders. Shipping costs will be displayed at checkout.
3. TRACKING Q: How can I track my order? A: Once your order is shipped, you will receive a tracking link via email. Q: My tracking hasn’t updated, what should I do? A: Tracking updates may take a few days. If it hasn’t updated after that, please contact us.
4. RETURNS & REFUNDS Q: What is your return policy? A: We offer a 14-day return policy from the date of delivery. Q: How do I request a refund? A: Contact our support team with your order details and we will guide you through the process.
5. PAYMENTS Q: What payment methods do you accept? A: We accept major credit cards and secure online payments. Q: Is my payment secure? A: Yes, all transactions are encrypted and processed securely.
6. PRODUCTS Q: Are your products suitable for all pets? A: Most of our products are designed for a wide range of pets. Please check individual product descriptions for details. Q: How do I choose the right product? A: Each product page includes guidance to help you choose the best option for your pet.
7. SUPPORT Q: How can I contact you? A: You can reach us at support@trybasic.com or via our contact page. Q: How long does it take to get a response? A: We usually reply within 24–48 hours.
E. Your Rights
You have the right to request confirmation from TryBasic at any time as to whether we are processing your personal data and the right to receive information about this personal data. You also have the right to correct, delete and restrict data processing, as well as the right to object to the processing of personal data at any time, or to revoke your consent for data processing at any time or to request the transfer of data.
For any information needs or requests, revocations or objections to the processing of data, please contact TryBasic Services or send an email to our Data Protection Officer. In addition, you have the right to complain to a supervisory authority if violations of privacy should occur. You can visit our Privacy Portal anytime to exercise your Data Subject Rights:
Status of this Privacy & Data Protection Policy: 30.05.2022