Shipping & Returns
At TryBasic, we aim to provide a smooth and reliable shopping experience. Below you’ll find all the information regarding our shipping and return policies.
Shipping Policy
At TryBasic, we ensure that your pet’s products are delivered quickly and efficiently. We offer multiple shipping options at affordable prices, with secure packaging that protects your order as if it were for our own pets. Our mission is to make your shopping experience simple and seamless, so you can focus on what truly matters — your pet’s happiness.
Processing Time
All orders are processed within 1–3 business days.
Please note that orders are not shipped on weekends or public holidays.
Delivery Time
Estimated delivery times are:
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United Kingdom: 7–10 business days
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Europe: 7–12 business days
Delivery times may vary depending on your location and external factors such as customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order using the tracking link provided or through our “Track Your Order” page.
Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control.
We appreciate your patience and understanding.
Returns & Refunds
Return Policy
We offer a 14-day return policy from the date your order is delivered.
To be eligible for a return:
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The item must be unused
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The item must be in its original condition and packaging
How to Request a Return
To initiate a return, please contact our support team at:
Include your order number and reason for the return. Our team will guide you through the process.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, refunds will be processed to your original payment method within a few business days.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
Please check the product description for specific details.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: contatorian2707@gmail.com